A “super commissioner” in order to better manage complaints of abuse against seniors

Un «super» commissaire pour mieux encadrer les plaintes de maltraitance envers les aînés

The minister responsible for Seniors, Marguerite Blais (right) is congratulated by the minister of Health and social Services, Danielle McCann after the filing Tuesday to the national Assembly bill 52.

3 December 2019 18h07


A “super commissioner” in order to better manage complaints of abuse against seniors

Jocelyne Richer

The Canadian Press


The minister Marguerite Blais said determined to better supervise the process of examination of complaints of abuse of vulnerable seniors who reside in private institutions.

It was filed Tuesday in the national Assembly bill 52, which aims to harmonize the different schemes of the examination of complaints in force in these accommodation centres that are private.

The bill will also create a sort of “super” complaints commissioner, responsible for overseeing the process of examination throughout Quebec, and to ensure that the best practices in the treatment of complaints received will be recommended when it is an elder who feels mistreated or wronged in his rights.

This is the future commissioner-council, who will report to the ministry of Health and social Services, will also advise the various commissioners to the complaints of the network. The holder of the position should be known in February.

“We’ll be more able to act upstream with an external board that will be able to further train all counsellors to complaints and to ensure that they are able to evolve in their ways of doing things. We are going to harmonize practices”, commented the minister Blais, in a press conference.

Situations of special concern

The minister responsible for Seniors, said he hoped that this law would correct the situation “worrying”, while making a real difference for the people who are often frail and vulnerable who live in a private seniors ‘ residence.

For example, Ms. Blais was said to have found that in some cases the complaints of the residents do not appear anywhere in the computer system of the institution. Under the bill, this will be mandatory.

Thus, “if one realizes that in this region there are more complaints, we will be able to begin to examine the situation more to be able to act” upstream, ” said Ms. Blais.

In order to harmonize their practices, the complaints commissioners will now be networked, once the law is adopted.

The act will “strengthen the role of commissioners in complaints, giving them more resources,” she explained.

The announcement will entail some expenses, either the recurring amount of $ 1.2 million to allow the CISSS and the CIUSSS effectively deal with complaints of users of private schools, plus an additional sum of $ 1.2 million, this time, non-recurring, to modernize the computer system used in the processing of complaints.

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