Air Canada flooded with calls from customers seeking new reservations

Canada’s largest airline is overloaded with calls from travelers trying to book flights, in the wake of numerous cancellations caused by the federal government’s decision to ground the Boeing 737 Max 8 aircraft.
With the avalanche of Air Canada customer service calls on Wednesday and Thursday, the company recorded a message warning that the volume temporarily exceeds its ability to answer calls or even put them on hold.

The message refers to “unforeseen circumstances” and directs customers to the Air Canada website.

Kimberly Yetman Dawson, who is visiting her family in Ontario, said she booked a second flight to Halifax next Saturday, double the price, because she wondered if her initial trip, which was to be in a Max 8, would take place .

Maninder Singh, owner of the InterSky travel agency in Montreal, said the ban on the Max 8 would cost him money, since he will have to reimburse passengers whose flights have been canceled.

Federal Minister of Transport Marc Garneau said Wednesday morning that the decision to ground these aircraft was a precautionary measure, implemented after the evaluation of the available evidence, three days after the Ethiopian Airlines disaster. took the lives of the 157 people on board, including 18 Canadians.

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