Defective terminals at the STM lead to loss of revenue

Defective terminals at the STM lead to loss of revenue

No less than 13,483 defects related to terminals and validators were reported by bus drivers between September 22 2022 and January 8, 2023.

No less than 13,483 incidents of defective terminals were reported by bus drivers between September 22 and January 8, representing a daily average of 124 free trips for passengers. The situation worries the union of bus drivers of the Société des transports de Montréal (STM)

“When the STM gives up the bus service “10 minutes max”, it also gives up a important part of financing the public transport service”, regrets the president of the union, Pino Tagliaferri.

“For several years, defects in automated collection boxes and validators have been observed. Delays in repairs are becoming more frequent and the financial consequences are enormous. The STM voluntarily deprives itself of revenue and is the result of shortcomings in the daily management of the STM”, he denounces in a press release.

Complex instruments

The Legendre and Stinson transport centers were indeed behind in the maintenance of bus validator equipment, confirms the STM's public relations advisor, Renaud Martel-Théorêt. The situation will be corrected in the coming days.

“At these transport centers, the validating keys needed to troubleshoot the ticket collection systems were no longer functional. Since these are complex and custom-made instruments for the needs of the STM, the replacement time is significant. That being said, the new keys have been received and will be sent to the transport centers concerned in the coming days,” he explains by email.

In addition, the transport company claims not to be able to verify the union’s analysis and understanding of the figures since the number would refer to all the transport coupons opened in the buses and not those opened by the ticket validators.

“ For example, our data shows that as of December 20, 2022, 272 STM buses had a total of 520 open service coupons concerning validators. The number of open service coupons is greater than the number of buses since it happens that a vehicle is the subject of more than one report by drivers. In addition, 236 of the buses concerned come from the Legendre and Stinson transport centers affected by the non-functional validating keys, which demonstrates that the issue is limited to these centers.

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