Long queues at Montréal-Trudeau airport
The departures floor at Montreal Airport./Josie Desmarais/Metro
Anger is rising at Montreal-Trudeau Airport. Many travelers waiting for Air Canada airline flightslive a real ordeal on this Christmas day. They are more than a hundred to have gathered in front of the kiosk of the company inside the airport, trying to join – often in vain – the saturated telephone switchboards of the company.
Several of them explained that they waited for several hours on the phone, in the hope of being put in touch with an Air Canada representative, before the line cut off suddenly.
“Yes, Air Canadadid this to everyone. The flight of a Montreal friend was canceled, without the possibility of contacting the company”, testifies an annoyed Internet user in a tweet.
Yep. @AirCanada has done this to everyone. A friend from Montreal had his flight canceled, no ability to contact the airline. I'm wondering if @MapleLeafs could provide some local help? Calgary is hoping they make it!
— Dave Steen (@stadevene) December 25, 2022
Another traveler says she missed Christmas with her family following the cancellation of his flight. Same scenario: the latter claims to have been unable to contact Air Canada since the announcement of its cancellation.
“Air Canada, your line is open 24 hours a day, 7/7 and you have been unreachable since the cancellation of my flight,” she lamented.
annulation de vol à 3h du matin, sans employés disponibles pour répondre aux questions, ni proposition d'hôtel (pour les personnes non résidentes à Montréal). Vous avez mis 2h30 pour nous rendre nos bagages. @AirCanada (2/3)
— Dorine (@Dorinelevis) December 25, 2022
Due to current weather conditions and “capacities reduced airports,”Air Canada announced earlier in the day that some flights would be cancelled. The airline is asking travelers to turn to online tools to change their flights or get refunds, leading to frustration among many helpless customers.
According to La Presse, only 24 of the 477 scheduled flights were canceled during the day of December 25. The Director, Public Relations at Aéroports de Montréal, Anne Marcotte, welcomed this report and underlined that services at Montréal-Trudeau airport had been provided, despite the unfavorable conditions.