Sunwing: a service that is faltering during the holidays
Delayed or canceled Sunwing flights have caused a lot of headaches for travelers during the holiday season.
History repeats itself for airline Sunwing. Several flights had to be delayed again, or even canceled on Thursday, December 29. Hundreds of travelers across the country have been grounded against their will for several days, causing confusion and anger this holiday season.
In addition to canceled flights, communication with Sunwing is particularly stormy and difficult, which leads to enormous frustration for customers who want to get to their destination or simply get a refund.
In response, the Federal Minister of Transport, Omar Alghabra, announced on social networks to take this situation seriously while qualifying it as “unacceptable”.
Les Canadiens sont patients face aux perturbations météorologiques, mais ils s'attendent à ce que leurs compagnies aériennes les tiennent informés et gèrent ces perturbations en conséquences. Je suis très préoccupé par la situation actuelle avec Sunwing.
— Omar Alghabra (@OmarAlghabra) December 28, 2022
In a statement obtained by La Presse , Sunwing President Len Corrado said the company is facing “unprecedented operational difficulties that have resulted in continued delays to a number of flights.” The latter wants to be reassuring by mentioning that his team is working hard to bring back to the country travelers stranded abroad.
Remember that, according to the federal regulations on the protection of passengers airlines, airlines are required to pay up to $1,000 in compensation for cancellations or significant delays that arise from reasons within the carrier's control, when notice arrives 14 days or less prior to departure.